Many people think it’s less of a hassle to just replace a broken computer (that’s out of warranty), than have it repaired. They very seldom realize how finding the right technician can lead to an inexpensive repair while giving the computer a second lease at life!
The true challenge and hassle lies in finding the right computer repair service.
Distinguish the amateurs from the technicians who actually mean business with these questions:
What Are the Qualifications and Credentials of the Technician?
One can find many types of computer certifications out there; some relevant to computer repair while others not so much. The problem with certifications is that many well-known and respected certifications are actually vendor-specific. This means one certification program (e.g. Microsoft) offers repair guarantee for only their products and doesn’t do any good for other operating systems.
What to do now? Make sure to ask if the computer technician has a college degree that’s related to computers or whether the computer repair service is properly qualified to handle the repairs.
How Much Experience Does The Service/Technician Have?
Being in this business for over 28 years, Rockland County Computer Repair knows the importance of this question. Why? How much experience a computer repair service has signals the quality of work that you’ll receive from them. You don’t want to hand your expensive Mac computer to a repair service who hasn’t been in the business for too long. Also ask for customer references if possible. Many repair services have a list of references set aside for just this.
Ask for Rates and Demand Maximum Cost Limits
Once you’re satisfied with their credentials, training and experience, it’s time to find out how much a standard repair job is going to cost. Rockland County Computer Repair considers this to be the toughest to determine in the PC support field. There have been cases when people try to take advantage of technicians by paying a fixed fee for repair work done and then expecting a lifetime of free tech support, while the same can be said of technicians too.
It’s better to ask for a fixed quote before hiring the repair service rather than facing the bill after the job is done. This way, you’ll know exactly what you’re paying for.
Have a broken LCD in your home? Have it repaired by Rockland County Computer Repair. We repair stuff other than computers as well!